On 22 Jan I ordered a product online from Woolworths (face cream). Ordering from Woolies online I have done many times with no issues. I paid a premium rate for delivery to have it done within a day. 5days later, there was no delivery which I knew was odd. I contacted the online store and customer service. I received a call the following Monday, 29 Jan from a customer service agent asking me if I knew someone by the name of 'Tim'. I indicated that I did not. It seemed clear to me that the product was delivered to wrong address and a 'Tim' had signed for it. During the course of the week I have continued to contact Woolies to find out what the update is on when I can get my product delivered or get a refund. It is now Weds, 31 Jan and I received a call from another service agent who upset me greatly by asking me if I received the product to which I said no. She then says she is checking her records and it was received by myself and gives my name. I was furious! This is a complete lie. How has it gone from a so called 'Tim' to now me?.. Also I could not have received or signed for the item as I was not home when they claimed they delivered the product, I have been at the office all week this week. How dare you behave in such an underhanded manner toward a customer! I am appalled. Surely as a customer they should be sorting out my issue based on their brand promise and dealing with their back-end logistics after. I have been a loyal customer for nearly 20years! I cannot believe this is the kind of treatment a customer would receive. I even went into their store at the Mall of Africa and complained about this and they could do nothing to assist me but just take my details and call their online department. Lets see if how you resolve this - otherwise I will be terminating my long standing relationship with and notably making this very public!