Woolworths deliberately misled me in an attempt to promote and increase the sales of an international skincare brand called Erborian. I never purchase Erborian from Woolworths and this promotion, which I see as a binding agreement between two parties, was only entered into because of a proffered and promised free gift, Ginseng Infusion, +|- R1400. You had to buy two participating Erborian products in order to receive the free gift, which I did. The promotional jargon on their app and acknowledged by their staff could not be clearer. The free gift was also only available while stocks last and I checked that there was stock available before entering into this “deal”. Side note, I purchase Erborian through another retailer and also online and free samples are common place as is custom with brands. Imagine my surprise when my two products arrived and in the place of the Ginseng Infusion, a microscopic 5ml sample. I immediately contacted them and as is also not a new thing with Woolworths customer care, they didn’t understand what was wrong with the free gift and wanted proof of the still visible promotion. They are deliberately playing dumb. I sent through everything and now they are ghosting me. Well, the dismissive, arrogant and appalling way they have dealt with this has resulted in me taking measures and I will open a case against them with the relevant Ombudsman. False advertising in order to increase sales is one thing, but if you still have the temerity to not rectify the situation by upholding your end of an agreement or offer a reasonable apology, then you need a reality check. They have become too big for their breeches and people have become complacent and let’s be honest, they are incredibly expensive and I demand good and fair and honest service for that kind of money.. and so should you!