Yoh, I’m beside myself with fury at Woolworths Dash! Or maybe at myself for giving them a chance to disappoint me over and over again!
I’ve ordered groceries on more than 3 occasions where my order was never delivered with absolutely no communication from Woolworths. When I call, I get a casual response saying they’ll refund me - the refund that takes 3 days to reflect, the inconvenience!
Today I ordered and the driver attempted calling me to request access code which I missed. When I respond 3 minutes later the order is already abandoned with reason that I wasn’t available. Mind you, this is the regular driver who usually delivers my orders (when they eventually do deliver). He knows he can give my house number to security to open the gate for him to access the yard.
The call agent I got hold of trying to sort this was so indifferent whilst telling me they abandoned the order because I missed their call.
Ordering through Dash is like taking a gamble! You may or may not get your order.
I have sent an email to Woolworths customer care giving feedback on the whole Dash which went unresponded. I guess it’s safe to say I must look elsewhere for my shopping.
9 months ago
Woolworths SA has a
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