I want to terminate my store card as i do not see why I as a customer must still pay R47 additional fee on a loyalty card. Makes no sense!! so, I sent a message to Woolies Whatsapp bot 3 times but no reply whatsoever, even after 48hrs as they make mention on the app, promising to reply before that window period… Then, sent an email to their financial department the next day but ALLAS, also no luck. I was forced to go into the store at CapeGate and was met by a very helpful sales lady who contacted their financial division explaining exactly what I had told her. They informed her that I was fully paid up and actually had a credit amount of R9 which I will need to first use in order for them to terminate my account immediately same day. Ok, so I buy an item near the till quickly, cost R69. Paid the difference of R60 in cash, thinking now the card will be terminated right there and then, but not the case!! I was now informed that the card can only be “blocked” until another 48hrs is up and then I must phone in or visit the store again for final termination of store card. Totally to the contrary to what was said when I distinctly asked if my card will be terminated immediately when the R9 credit is off. Absolute terrible service and incorrect info given to customers. It’s either due to incompetence or just a shrewd way to get rid of the customer by spewing out any sort of nonsense to get the customer off their back asap… It’s amazing that Woolworths are not shy to charge high costs on food and clothing but their service to the customers complaints or issues, lacks quality…. DANG!!!