On the 30th of April, my friend made 2 orders via Woolies dash to send me my birthday present. The first driver claimed to have delivered the package when they hadn't. My friend made a duplicate order as they wanted to ensure I got the package on my birthday and were hopeful that they'd be refunded for the second order eventually. The second driver also claimed to have delivered when they hadn't. In fact this driver claimed that they'd delivered the order 5 minutes after collection. Which is impossible. We contacted the Woolworths customer service department promptly via social media, emails and calls as soon as we could. We were assured that they'd handle the matter promptly. Weeks went by with no communication from them or a refund. Eventually one refund was received but the second refund was still AWOL for some reason. we called, emailed, tweeted and begged and they just made up more stories about their team apparently working on it. We've even sent bank statements TWICE to prove that indeed the refund wasn't submitted and today they claim that they "had technical difficulties" so their finance team didn't receive the statements. It's all delay tactics we can all clearly see that. They have no intention or refunding us and are hoping we'll let it go. WE WON'T!!! What a terrible experience that has truly soured my opinion of the brand and I'll paint the town red letting everyone know that Woolworths has become a SCAM organization. I'll also be taking the matter to the CGSO and all review and social media platforms.