I sent a query through to woolies regarding my late mom's death benefit on 05/09/24. And this is the response i received from Ashley Mayer on the 13/09/24. Dear Tamle Family Identity Number: 570206.... Thank you for your e-mail. My condolences to you and your family. We have sent the claim for an assessment. Kindly send us a follow up e-mail after ten working days to get the outcome. Should you require additional information, you are welcome to contact us via e-mail. Kind regards Ashley Meyer Insurance Clerk (Account Management Services) I'm convinced that our query and loss is not even prioritized by this company, whilst a company like TFG took at most 5 days to process our insurance claim through their underwriter guardrisk. Woolies your day will come, trust me on that one!!