I am writing to express my deep dissatisfaction with the service I received during my recent visit to your Blue Route store. The experience was not only appalling, but it also left me feeling humiliated and disrespected. I don’t even want to mention Colleen and Sharon, as their behavior was absolutely unacceptable. They did not represent the values that Woolworths is known for. The store manager, who claimed to work for Woolworths, failed to uphold the brand’s reputation. The treatment I received was nothing short of appalling, and it was far removed from the excellent customer service I expect from your brand. I spent over two hours standing at the counter, trying to resolve a simple issue, and during that time, I was treated as if I were a thief. Despite showing proof of payment for my transaction, I was wrongly accused. I explained that I made the payment via Apple Pay, and that I didn’t receive my receipt when I made the purchase. When I returned a faulty item, which was part of the purchase, they repeatedly told me they couldn’t find the payment, even though I provided all the necessary information. One staff member even mentioned that I had made a “food payment,” which was completely incorrect. I was passed from one manager to another, and none of them were helpful. Colleen even walked away from me while I was speaking to her. I felt like I was being watched by other customers, which added to the distress. I want to thank Vanessa, the store manager, who eventually assisted me. She was able to locate the receipt, and I appreciate her support. However, the lack of professionalism and the way I was treated up until that point was completely unacceptable. I want to make it clear that this experience was distressing, and I believe that race may have played a role in the way I was treated. The atmosphere created by the staff left me feeling like I was being judged unfairly. As a result of this incident, I have been issued a warning at work for being two hours late due to the time I spent at your store. I trust that this matter will be taken seriously, and I look forward to your response and a resolution to this complaint.