I purchased 2 occasion dresses and pants on Woolworths online for an event for my children on the Black Friday sale three weeks ago. It started off with the courier company, Ram Courier, claiming that their driver couldn’t find my address, followed by a cat and mouse game with Ram Courier playing pick an excuse from, we can’t locate the address to the driver is in your area to we now can’t find your address to we don’t recognise your reference number. Then they just started hanging up on me after being on hold for up to 26 minutes. When I tried Woolworths customer care, their excuses ranged from the driver can find your address to we use different courier companies, including companies that cannot read a map, to our courier company doesn’t work on weekends. Even after insisting that the matter be escalated, no one from Woolworths has been in contact with me since 5 December. When I realised that no one was prepared to help me, I had to go and purchase backup outfits for the event, which I am glad I did because my phantom package still hasn’t arrived and no explanation. At this point, Woolworths has not offered an explanation or remedy to this unfortunate situation.