The same scenario happened December 2023 as well. Woolworth online shopping leaves much to be desired, in fact there is a serious problem. 2023 and again Dec 13th this year I placed an online order from Spain for children clothing for my grandchildren´s Chirstmas box. The online website has a section ASKING FOR SPECIAL INSTRUCTIONS. My instructions were for the DELIVERY PERSON to contact my daughter-in-law (her mobile phone given), so that she can open the security gate to her complex. How difficult canthat be? Instead, I get an email telling me that I could not be reached on the day of delivery. I immediately replied to that email advising that the SPECIAL INSTRUCTIONS were not followed - my email was not acknowledged. Daughter-in-law followed up with a phone call and was unsympathetically told that they could not help her - the goods were taken back to Woolworth and cannot be reissued. So who is in charge of online shopping and why are special instructions ignored?