The most useless service provider I’ve ever come across. I’d wish I hadn’t change from the my old provider. I’d only did as I felt sorry for the rep. Anyway I joined them last year and to begin with it just wouldn’t pick up the signal so I had to move the router right next to the phone socket for it to work(never seen that one before) anyhow it was ok till I got my bill and noticed an extra £4.50 charge for insurance. I cancelled it as they never discussed it with me and from then on more and more problems happened. I’ve spoken to them God knows how many times but they just can’t sort it out. It loses signal for a few days and then it’s ok for a few days. I’ve just had enough, they keep asking me to open the main socket test this test that and nothing. They now want me to accept to pay £175 plus vat so the BT engineer to come to my shop to check the inside line, but the phone line is fine no problems with calls. I am paying over£60 every month for a service which I don’t get and losing orders as it’s not connecting properly. MY RECOMMENDATION IS GO SOMEWHERE ELSE AND DON’T EVEN CONSIDER XLN.