If I could give zero stars I would. Since joining XLN we have had one problem after another. The communication between members of the company is non existent and they seem completely incapable of making a record of what has been discussed. I would advise getting everything in writing, though apparently when I asked for proof of payment through email I was told that they were unable to send me an email to confirm the payment. Ridiculous. We have been sent final demands for payments we were unaware of. They have tried to make us pay for a service we haven't even had. Make us pay nearly £500 in fees for leaving them when the reason we were leaving was because they couldn't offer us a service otherwise we would have stayed. Money grabbing and don't care about the customer. The service we have received is shocking. I am hoping we have finally seen the back of them.