Been with XLN for last 11 years and hence shocked to get the service and treatment by the supposedly Head of Customer Loyalty. Below is my email to them which pretty much sums up my experience with them - "I have already spoken to you yesterday regarding this contract. I have spend half of my day trying to fix an internet issue I have was having with XLN and was informed by Floran that he can offer me wireless 4G dongle at reduced price which effectively will reduce my tariff each month and then the phone was passed over to you after which we went through the super-quick T&C’s trick. I was surprised to see your contract email of £42.99 pm followed by Floran’s email with another £29.99 pm for 4G dongle which is NOT what we had agreed. Also you confirmed that if we remove the 4G dongle from the package, there wouldn’t be any difference to the existing router or inter connectivity which basically defies the reason I got in touch in the first place. You were also not aware of Floran’s 4G £29.99 package at this point so clearly there wasn’t any clear communication between you two. He was trying to sell his product and you were doing the same. Within minutes I was mislead into buying 2 contracts and my tariff increased significantly. Why would I proceed with another contract with no difference to the current one when I am already having some internet issues and problems? After speaking to Floran who strangely had a totally different tone and was not friendly during our second conversation, after talking to him about my concerns I was more surprised that my monthly bill will actually increase to more than £100 if I went ahead with the proposed contract. Floran also confirmed he does not know my current tariff and was not aware of £20 that I pay for using the card machine. If he was not aware of my current tariff and price then how did he propose savings to me in the first place. Also when asked him to contact you to cancel both contracts, he denied doing this saying he doesn’t know where you were and I should call you to which I strongly objected as it was him who transferred my call to you. Anyways, I would like both my contracts to cancel with immediate effect as I believe you both have provided wrong information to me including convincing me that I will be saving each month but the fact is that I will be paying more than my current tariff. The other reason is the way both of you changing your tone in your 1st and 2nd call. I did not find you were trying to help but rather upset when I decided not to proceed. I would rather pass my business to some company who cares for their customers. Floran has confirmed my 4G dongle contract has been cancelled and if you could do the same as well".