Very disappointing customer service, terrible communication and horrible reply times . Tried to move to XLN in mid nov 2023 , was told process would take two weeks . Me just simply thinking matter was dealt with it just slipped my mind until early jan 2024 noticed the bills hadn't changed from old provider to XLN. So phoned them again early jan 2024 asking for update to be told there was a order issue as they couldn't find my address even though I previously been a paying customer of XLN several years ago. Anyway told would be sorted in day , however no reply. Got in contact with them again beginning feb 2024 told them I wanted a reply on that day or was cancelling the order , they then came back said had to take out a different deal costing £35+vat per month for broadband and phone line because I had to have the new digital system. I agreed just get it done as been waiting so long , however once going through terms and conditions they failed to mention that phone line would not work unless you rented or purchased their specific phone line which surprise , surprise cost even more money . So not only are they incompetent they're also deceitful and dishonest. My buisness will not operate without a phone line and sales operator was more than happy to con me into a contract and let me deal with the issues later when my phone line wouldn't have been operational. Sales scum