I had Cloud Voice enabled since the beginning of May 2024 and it is majorly disrupting my business! The line porting was done incorrectly so now I receive 10% of calls to an old divert number. I've been chasing the XLN faults line for 2 weeks and each time I am told someone will call me with an update, which they never do. I have to call everyday, multiples times for an update. This morning they said they need to cease my lines and reactivate the phone lines which means no service for 6-10 days! There is no sense of urgency and they don't seem to care that I am operating a business. I have to liaise between the faults team, provisioning team and cloud voice team separately as each department and person seems to give me slightly different/contradicting information.