Having worked for XLN for the last year I would strongly caution anyone not to use this company. First of all the service you'll receive i.e. the internet or broadband will either be of the poorest quality you'll ever come across, or it just won't work whatsoever. Our out of hours service is literally a joke - for VOIP/Cloud systems there is literally no support whatsoever. If you suddenly experience a problem on Saturday after 2pm there will be no solution until at least Monday. Even worse there is no divert available on the out of hours support. If you suddenly start experiencing a problem with the line, let's say you're a small business, like a takeaway, and your phone lines go down during the evening, there is no way to reroute the call to your mobile. In addition to this you'll start noticing that after a few months your bills will gradually increase - call us up and we'll explain all the hidden charges that are written in small print in the contract. By far the worst and most humiliating aspect of the way the company operates is in relation to cancellations. Let's say you decide to leave after realising how terrible the service is, the cost of you leaving us i.e. the cancellation fee, is the full cost of what you would pay if you were to stay to the end of the contract. If you refuse to pay we just pass the debt to a local bailiff company/debt collection company. Please do not take a contract out with XLN if you value your company. The amount of heartbreaking conversations from small business owners that I've had is truly shocking. If you are already a Customer and are reading this please: (i) Get out of the contract as soon as you can (ii) Do not upgrade to the Cloud/VOIP system - there is no support and there is no ability to add diverts out of hours. (iii) Do not take any new or additional products. What we do here is daylight robbery and the way we're able to get away with it is mainly due to the fact we're often dealing with small businesses who often don't have the means to take legal action.