We've been with XLN for a few years now. It has done what it is supposed to do - a business phone line and internet service. I could have found cheaper, but in the grand scheme of things, not too much of a problem. However, this is until I wanted to switch to their new Cloud Voice technology. I have literally never had as bad an experience with a B2B service as I have since Friday 30th August. The line was adjusted to accommodate the new technology by Openreach on Friday and the old phone was plugged in by them while we awaited the new Cloud Voice device. It wasn't until Tuesday 3rd September when one of our Wholesale Customers got in touch face to face to say they'd been trying since Friday to call us that we discovered we had no phone line! We have missed countless orders and business due to XLN's negligence. I got on the web chat and wasted more than an hour, then waited to be transferred on the web chat for a further hour and a quarter. Nothing. No contact. No operative at the other end. I then called XLN. Spent more than an hour, mostly on hold and being transferred to lots of people who didn't know what was going on. This is very much an OLD FASHIONED telecoms company. Fine for an old style copper line. But DO NOT USE them for any new or emerging technologies, as they simply haven't got a clue how to install or operate the equipment, let alone ensure it arrives in time for the install date. Prior to attempting the line transfer, I'd setup an account with Air Landline - this was easy and quick. The only reason I didn't continue was that I couldn't keep our long-standing business number as XLN had a hold over it! Rest assured though, at the earliest opportunity, I will be ending the contract I have with XLN. I would definitely welcome communication from someone with problem solving ability from XLN to get in touch with me to discuss this, especially after having read the CEO of XLN Telecom’s bio on LinkedIn: “Enterprising, customer-focused Managing Director with a natural ability for building new business and forging loyalty with clients, vendors and external business partners. Identifies and capitalises on emerging business ventures to propel an organisation to the top tier of telecoms and IT. Motivational management style with a proven history of building, guiding and retaining high-performance teams to develop and implement strategies for accelerated growth. Strives to optimise operations, reduce costs and improve service quality while strengthening the bottom line. With over 10 years of broad-based experience as a Managing Director in telecoms and IT, Dave's background covers: • Strong analytical skills and business instincts with the ability to manage a wide variety of activities and staff towards a common goal • Proven track record for proactively identifying, isolating and solving business problems • Hands-on leader with strong expertise in company operations and administration • Excellent problem-solving skills and crisis management • P&L responsibility • Year-on-year organic growth • Integrating acquisitions” For the second and third words to be “customer-focused” after my experience with XLN is insulting. Considering this is a telecommunications company, the customer communication is terrible. I CANNOT RECOMMEND.