When I had to buy, they behaved like beggars. After buying I have become a beggar. Average time of responding to telephone is over half an hour. Useless service. Its almost 6 weeks, my cloud service is not updated. Still there sales department is begging me to change my home broadband also. Shameful people. For God sake Don't buy from them. Extremely useless after sales. My new router has not been installed even though their Engineer came. New phone has not been given to me yet, PLEASE FOR GOD SAKE DON'T TAKE FROM THEM After 36 minutes of listening to music I was connected to some one who told me that he can not tell me when when my cloud will get live. He connected to me another team and I am listening to the music again. Unfortunately I can not leave another review in 24 hours. Please wait for another 1day what happens to me. I'll get back tomorrow again. PLEASE BEWARE OF THEM Continuing from my previous review. 1 I recieved an email to authenticate my identity. I did that . 2. I got an email that we have received your complaint and will get back to you in 5 working days. Nothing received in 5 days 3. I received a reply on 8th day stating that my Cloud calling will go on live on 30th of September. 4. Nothing went on live on 30th rather my direct debit of almost 150£ was taken instead of £45 5. I listened to the music for almost 40 minutes and got the reply that by mistake they have charged me for Broad band and cloud together and it is 2 months in advance. ( Why should I pay when my service has not been started at all.) It will be debited to my account. 6. To my utter dismay my phone got disconnected leading onto my revenue loss (Can XLN stop their customer service number) We may be small business man but end of the day it is business. 7. I called today and after a music of 20 minutes a gentleman answered my call and when informed, I was told that He will connect me to relevant team. 8. another ordeal started for next 25 minutes with the reply from Kaila, who was not aware of why i was calling. 9. After going through all the security check i was told that threy ? forgot to activate my account. and she is doing it now. 10. Now since my digital telephone set has not been sent, I can not receive calls on any phone and god knows when will it reach. 11. I was told that she will do something and i shall be able to receive calls on my mobile. 12. Nothing done so far. 13. Who is responsible for this? 14. Why I am being charged for the Router/modem when It was not installed by the engineer. 15. Is it not looting ? 16. My cooling period should start from providing me the full service. 17. I feel that I am being victimised by all your employees since I have complained and tried to bring your true face to the public. 18. I am not sure my plight is because my name being asian origin.