By far the worst company ever. We had a bad connection from day because they had not sent all the cables, they then over charged us saying we had three connections when we only had two. They solved that but it only lasted a month or two then we were back to being over charged. Go online to contact them and they say use online service so you wait for that just for them to say you need to call, you call and wait forever and get handed around like pass the parcel to be told your wrong. In the end we told them to stick it, accounts rang and after chatting with her she said yes you have been over charged and we owe you a refund! this was in June its now October and we still have not have the refund but they are were kind enough to send us a big bill for leaving the contract early! XLN did not meet their end of the contract by giving us the service we were paying for. No help to sort the issues of the poor connection and no help with sorting the over charging on the account. The are threatening us with debt collection when they cant even refund what they owe us. We paid the last bill when we left for another company but they still keep sending the same invoice for the last payment. They then claim we never gave the ok for the other company to take over even tho I have the email from XLN themselves saying that we had closed the account and moved on. It seems no one there actually knows what they are doing. And as this for this trustpilot five star reviews! according to them XLN are fantastic yet when you google XLN reviews it seems everyone is in the same boat which begs the question who's paid who for these five stars?? XLN also go by the name Daisy. STAY AWAY FROM THEM. They cant run a company to save themselves, they don't listen at all, they rip you off and are just flat out useless. Save you're self the money and grief and go with someone else. These people clearly just want to take your money and charge what they want when they want and cant admit when they are the ones in the wrong. They Owe us a refund I bet we never see. WORST COMPANY ! STAY CLEAR.