I ordered a personalized graduation lawn sign for my daughter. Thankfully I ordered about a month prior to the graduation and grad party. The sign was not delivered as promised though I paid for standard 5 day shipping. When the product still hasn't arrived a week later than promised, I called as they never sent any email or message explaining the situation (I would have understood). The person I spoke with didn't know when the product would arrive or how much delayed it will be. The product itself looked great, but more than 10 day delay with no apology or explanation (come on - it's called customer service!) would make me think twice to order from them again.