I ordered an item that was "one size fits all." I had ordered this same item twice before. The new item arrived and was so small I couldn't wear it. Since it was obvious that Zazzle changed the sizing on this item I asked if I could simply order a different one that might fit. After numerous emails with a "customer service" rep, I received a discount code. It didn't work. Another lengthy round of emails only to finally get a reply that the code wouldn't work on my selected item. I had explained what I wanted from day one but the CSR only regurgitated Zazzle script for days and days wasting my time and, in the end, failing to help at all.