2 weeks after a $40 order for 3 jigsaw puzzles that their site indicated were IN STOCK - THE reason I ordered from them - ONLY one of THREE items were delivered without explanation. Their website indicated that all three items were delivered. When I inquired via chat/email, I was informed that they 'were in the process of being produced". When I buy online, vendors get one chance - if they screw up AND make it good, we're OK. When they screw up, and offer some weak excuse for not delivering as advertised/promised, like two weeks after order that item in stock, "is being produced", that is all they will get from me. All I wanted was what I paid for when I was supposed to get it. That did not happen. It's that simple.