Insider here: Zazzle is notorious for delivering orders extermely late during holiday seasons(in these case GLOBAL PANDEMIC) ie, Christmas, Mother's/Father's Day. Once they take your money the clock STOPS ticking regarding when you will receive your order and becomes "IF" you will receive your order. As far as customer service, they just turn off phones and redirect to recordings. It's unfortunate they choose to profit from this crisis and take the same approach with people's health/safety as they do with late Christmas cards. Regardless, they still have your money and you have no product. They have extremely poor(being generous) manufacturing planning. Marketing is never aligned with manufacturing at the cost of on time delivery to the customer. I believe their selling point was 24hr turn-around. Last point a friend purchased masks and had the same experience. Mask order came a month after ordering and had a very visible unsightly white box around image. Overly priced as well. Good luck all, be safe and don't count on Zazzle.