I bought two personalized flags for my son's 8th grade graduation. The delivery took longer than promised and came just 2 days before I needed it. One of the plastic stops on the flag was warped and I was told a new one would be sent out. It did not come by the graduation so I put tape on the warped one. Ironically, it was the non-warped one that allowed the flag fly off in the street. I had just gotten off the freeway so I guess it was lucky that I didn't lose it on the freeway. I will not buy another personalized flag and would not recommend that anyone buy one from you.