I spent time creating two templates, placed the order, and they never arrived. Upon inquiry, I found the order to be canceled. They never contacted me. Never sent the item. I found out myself and emailed them. They replied there was a watermark image on the template, so they canceled, but if I cared to re-order they would try to send it quickly. The certificates I needed were already past the celebration event. They didn't even offer to make it right by offering them free. (The two items plus shipping was only $10) Terrible customer service. Terrible communication.