Incredibly bad experience. We had an accident, luckily no one was hurt. The whole communication since then was a terrible disaster. For months they refused to give me any information about the case resolution, didnt give me any final invoice, used swearing language, saying things like "How can I remember all the customers who had accident with our cars :`(", they were lying about GDPR (saying they can give me the name of the insurance company because of GDPR), accusing me that I know that the same as they do, making all kinds of excusses that didnt even make sense and trying to make me feel guilty as much possible, so that I would feel intimidated and stoped. After months they completely forgot about it and didnt care at all. Finally I made them to write an email to an insurance company, which simply replied with their statement (if it was the real insurance company at all, because they never give anything to check their claims). It took was one email. Then they finally sent an invoice, claiming they already sent it, but they dont know when they sent it..., because they "have too much work". Only obstacles in an already stressfull situation.