ADDCAR GREECE: if I can rate a 0, I would. Because this is the service they gave us. We arrived around midnight in Heraklion airport and received a car with a broken mirror, ‘which according to them was no problem at all’. While driving the car it appeared that we could not adjust the mirrors (dangerous!!!) and that there was a light blinking because of malfunctioning of the airbag (dangerous!!!). We immediately tried to contact addcar to replace this car for a better one. After lots of trying, and many hours lost we got a new and better car. When we brought this car back at the end of our trip they tried to charge us because we did not clean the outside (!!!) of the car. Of course we refused, don’t expect me to start cleaning if we can’t expect a working car. This company makes its money by charging people with extra things (like an insurance, cleaning car). We were very cautious and captured all the mistakes, immediately mailing it to the company and having our own insurance. IN ADDITION: when we took the car back there was a guy who also took his car back and they charged him 400€ for a small scratch on his car! If you do not document all the mistakes this company will find a way to charge you!
Our 1000€ is still locked! We have a contract and they put an ‘everything okay’ with a signature on it which I had to ask for it myself (warning sign!!, this should not be like this ). I will never book with this company again!!!! It’s good we have experience with renting cars and what to expect.....
4 years ago
addcar rental has a
1.1
average rating
from
98
reviews
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