We booked a car in Bulgaria Sofia Airport. We landed at midnight and the car was rented from 12:30. Unfortunately the man who behind the desk started making problems about credit card which was on my name and my boyfriend has driving licence (I don't). With us, other 4 couples had issues with this man, he was founding excuses for everyone not to rent a car. We spent 3 hours waiting for him to find solution, he was arrogant and ignored us and other people, so everyone had to take taxis or stay at the airport till morning. The man promised us that he will call his manager to see if he can amend the booking, we were waiting for the update and he just ignored us until we asked him, he just said no and ignored. The other people checked, that he had no cars to actually rent, therefore he was making up issues for everyone to cancel. As a result, us and 7 other people were robbed and scammed. We had to pay 100 euro for taxi and had no car for our holiday. They still didn't refund me my deposit since beginning of Sep. Their customer service is also appalling. Will never use them again and will spread this opinion to save other people from them thieves.