About a week after ordering the button maker, punch, and accessories, I began to wonder why I hadn’t received a shipping confirmation and searched my email thinking maybe I just missed it. What I did find was an email in my Spam folder stating that my maker and punch were back ordered 8-12 weeks. Interestingly enough though, my credit card had already been charged the $500+. This was a Christmas present and I didn’t have that long to wait. I ordered at the beginning of December with plenty of time to arrive before Christmas. I immediately called customer service and the lady was kind and polite. She told me to call back on Monday because they had just received a shipment and my order could possibly be in there and if not, they could possibly ship part of my order or I could order a new size. So I did…I waited until Monday and it wasn’t there. The new lady I spoke with was also polite and told me the easiest way to deal with this would be to cancel my current order and go online and make a new purchase for items that were in stock. I thought the original items were in stock because nothing on the website said back ordered and my Cc was charged. Anyway, I went online to make the new purchase and it was now the Monday before Christmas and I had to pay $109 for 3-day shipping otherwise the basic ground could take up to 5 days and I risked not having it here for Christmas. I understand this all wouldn’t have been so close had I checked my Spam folder earlier but when I spoke to the lady the first time she informed me that their emails often go to Spam.