Revised August 31, 2023. I'm revising my rating again. My original issue with American Button Machines was that the items pictured in the kits on the website did not accurately depict what was shipped and received. ABM finally reached out and we agreed to a solution to resolve the issue. I kept my part of the agreement but ABM apparently felt they were not obligated to keep theirs. Like the products and would rate the products a 5, customer service -5. Revised to add, I was contacted by ABM after I posted this. Apparently, there was a snafu in communications and were very apologetic. The problem has been resolved and I'm revising my rating. I would have done this sooner but just now realized I still had access to my review. I first contacted the American Button Machine Company via email February 12 concerning my frustration with my order. I had ordered the 1.5 inch versa back mini split key ring and the 1.5 inch self-adhesive magnetic sets anticipating they would contain the 1000 pack sleave of mylar as shown on the website for those sets. I would have gladly ordered the 1000 sleeve of mylar at that time had I known that would not be included. In reading what AMB customer service was committed to and the pride they felt in providing outstanding customer service, I have been greatly surprised that no one has bothered to reach out to me. I have found this to be an even bigger disappointment because I like the product and the receipt of the product was in a very timely manner, but I have very little confidence in ABM taking care of a bigger issue should the occasion arise.