If I could place 0 stars I would. We are a real customer, not one of the fake staged responses on youtube and on their website. If you've ever owned a Shopify store you know how easy it is to make customers appear satisfied in abundance. We had a website that was supposed to be under a web development agreement from this outfit and added a vested party (me) for technical oversight. The second I started asking questions about "why" and "how", this company conveniently had an "outage", and brought our corporate page down. They wanted to charge 1000 dollars to enable ReCaptcha on a sign-up form and also an additional bag of money for the Cloudflare package that they were allowing us to use. I do not even know if they are authorized to re-sell Cloudflare services, but they wanted to charge us a one-time forever fee to use the service through their existing corporate account I'm sure. After digging into it, I did not think this was a good idea and made the call. I also advised on a call with them, that it is my job and theirs to work together for the benefit of the website owner, and that I would be very vocal about what I thought would be good ideas vs bad ones based on the needs, and the challenges. That's when we had our first outage. They cited DNS, but it was not DNS. I was more than happy to dialogue with them, but every time they attached a snippet showing the error it was code related. I put my 20+ years of infrastructure design and support to use and diagnosed, that it was not due to DNS reachability, so I wanted them to explain, with logs specifically how DNS was at play. This never happened. The mistake we made was that they owned the hosting service account. We found that out too late. The site has been down now for 48+ hours, and we have no recourse to get in. STAY AWAY FROM THIS COMPANY!!!!