The service from AvantiGas is horrendous. Three separate occasions now they have messed up my DD and let our family home run out of gas. We have a 4 year old child and were left with no heating and no hot water in the Winter months. They made no effort to deliver and made us wait 10 days, even though the DD issues, were their errors. If you ever have to call their Customer Service, the person who answers the phone is never able to assist and with bizarre consistency, the person you actually need to speak to, is never available either. They always promise to call back and NEVER, EVER do call back. Its kind of a running joke in our household...the AvantiGas "No One Available And We Won't Call You Back" dept. Our direct debit has gone from £150 to £175 to £250 and we are now being asked to pay £325 per month for gas. There are only two adults and a 4 year old child and we only use gas for heating a 3 bedroom house, everything else is electric......and they now claim we owe a further lump sum of over £1100, in addition to the £326 per month. They literally have no idea what they are doing at AvantiGas. Their admin is in complete disarray. One dept has no idea what the other dept is doing. Their Customer Service is more about getting Customers OFF the phone, by offering call backs, than actually providing any Customer Service. I could go on, but I am sure you now get an idea of how poorly managed this company is. I have started, operated and sold, three multi million pound businesses and if AvantiGas was under my control as a Director or Owner, I would be wholly ashamed of its standards and processes.