AvantiGas is a disgrace, you spend hours trying to get through to customer services and when you finally do they cut you off or sometimes extremely rude. We are on automatic delivery with a pending order from the 4th January, which means we cannot place a new order. We are now day 6 without any gas, and no confirmation when or if they might fill our gas tank. My husband has an immune problem but they simply do not care. I rang Wednesday 17th January to tell them we had zero gas, I was promised a phone call back within 10 minutes, it is now 5 days and numberous phone calls later without any confirmation of a delivery. All we are told, it is that it is with logistics who don't receive phone calls or emails, a shambolic company. We have been so cold this last few days, it's not a simple thing just to move out because we have a dog. I was told by one representative that they have a duty to fill the tank within 7-10 working days from the order, but we are way over that now so I will refer them to OFGEM for failure in their duty of care.