I am astounded at how bad their service is (well, pretty much non-existent in our case. We have now been without gas since 8th Jan; there is gas in the tank but none coming through to the house. We need an engineer clearly. When I’ve tried to get through (we’re up to 8 times now), I’ve been on hold (and often then just cut off) for anything up to 1 hour and 20 mins. When we have spoken to someone, we’ve been assured of a call back within 6 working hours (didn’t happen), on the same day (didn’t happen) or cut off (twice). Received a call back 4 days later - they left a message and said that they assumed because we hadn’t (had the time to sit on hold?) called back again, the problem must have been solved. It hadn’t been. One person was helpful but could only suggest (this was the fifth call, but it hadn’t been suggested before) that we re-set the regulator ourselves. We did, numerous times and it didn’t work. I have just spent another 2 and half hours on hold and didn’t get through, twice cut off - again. Need to try again tomorrow. I have never known anything like it. Just unbelievable. Cooking on an small electric hob and have a couple of electric heaters, since 8th Jan…