This has to be one of the Very Worst Companies in Britain! Never has so little been done for customers, they trap you in a contract so that they have exclusivity of supply. You order, wait 3 weeks, nothing happens, so to urge them to deliver you truthfully advise that you have no gas, ie zero on the tank gauge, thus no heating and no hot water. NOTE that you can't order if your gauge reads more than 20%! If by a miracle you could find another gas supplier and buy some gas... they 'fine' you £220.50 for not having a tank gauge reading zero!!! Does Putin run this awful company? Will I soon be pushed out of a window in a 40 storey building for telling you the truth??? After weeks of waiting for a delivery we ran out... a whole week ago, so many times we have rung their number and suffered 45 minute waiting times, spoken to their staff, who always say that they will pass this on to Head Office. Response absolutely nothing, zilch, Total Silence. With a view of writing to the CEO of the company, we checked the company out on the Government Website for Companies. Result? Well this grotty lot have had so many changes (too many to point a stick at!) of Directors over the last few years that one can see that it is a ship without a rudder, without leadership, it's no wonder that they are in such a mess! Leadership = Zero. Customer Satisfaction = Zero. How many are customers wanting to dump them? Probably all of them, me included. Do not under any circumstances give this useless crew a contract, you will forever regret it!!! In the middle of all this they have written to me... 'Am I happy with their service?' (Honestly!) Then bold as brass... As of 3rd February your price will increase by over 10%!!! Does JK Rowling write their scripts? Oh Yes, and this is not the first time that they have taken many weeks to deliver, they have done this twice before. There is a family nearby living with a frail 91 year old lady, you have guessed it, they are waiting too, and down to the last few drops of gas. A high flying solicitor friend assures me that by not delivering the gas then they are breaking their contract... so is anyone interested in taking a class action against this dreadful lot??? I am looking for others to join in order to keep individual costs down. It does appear that we have a VERY good case.