We were supposed to get a gas delivery on 8/01/24, waited in 6am to 6 pm and no one appeared. Did ring at 4 pm and were assured they were on the way! Eventually another delivery was arranged for 31/01/24, which did arrive. The delivery drivers are always lovely. Got an e mail to say what money we owed on 2/02/24 by which time I couldn’t get onto our online account. We hate owing money so paid it through our bank with details from a month before when we had paid the annual service fee. Now we can’t get onto the online account still and have had no receipt for our money. This morning we received a bill for the money we have already paid and still no receipt! The stress of the whole procedure is making us ill and no one will help us.