It looks like a scandal is brewing. I have always experienced all the difficulties in trying to order gas. A general email was issued a month ago stating that there are LPG shortages. Today I have attempted, repeatedly to order online..an erroneous 'site safety' notice has been put on my account page. Customer services confirmed in a email that it is an error but just told me to order via customer services by phone. Despite my having told them that no one answers the phone. When I tried to reply to the email from Customer services. all my previous messages disaspeared and an automatic reply from customer services said I should not attempt send more messages. I have made repeated calls of over 50 minutes to not avail. Just the same mindless music and the recorded message saying You are in a queue. We value your custom and will reply shortly. They don't. I am in a contract. I cannot just terminate it. Or can I? I need LPG for my hot water and heat. I have made a formal complaint on their web page. It is clear that they do not want to deal with their customers. Can this be taken up by the media? It is truly scandalous. It is happening NOW. FEBRUARY 2024