Before and during the pandemic I would have given this company 5 stars for service. However, post pandemic and most recently the service or rather lack of service is absolutely shocking. Our whole family have been members for 6 years, and never had a problem. I have been trying to contact the service centre this week and still have not managed to speak to anyone! They have switched off their messaging service where they will call you back. I’ve emailed them but no response. I need to see a specialist asap but can’t get authorisation without speaking to somebody. They are happily withdrawing their monthly direct debit from our account, but not providing a service in return. Can I have a refund please?