I have worked for AXA for many years, well over 10 years. They have progressively got worse at paying invoices year on year. The amount of time and effort that I have to invest in AXA over unpaid invoices is not acceptable. Other insurance companies such as BUPA & Aviva, amongst many others are simply BRILLIANT, they are very respectful of the services that we offer our clients.
I feel quite concerned about the future of clients that pay into AXA policies because to be quite frank I will not be taking on any further clients that have policies with AXA.
Given that there is a major shortage of Chartered Psychologists in the UK one would think that AXA would be mindful of this and try to maintain the psychologists that they currently have.
My company is currently awaiting multiple payments that date back beyond a month, it's absolutely disgusting.
I will be sharing my experiences of AXA with all of my colleagues, via social media, just in case they are under any illusion that it is just them that gets treated so badly.
If, as a provider you have lots of free time to telephone, email and send paperwork through the post, for extra measures, then AXA is the company for you! Don't be surprised after you have sent 2 or 3 copies of the same invoices if AXA staff tell you, 'We haven't received that/those invoices'. Shocking state of affairs.
6 months ago
AXA PPP Healthcare has a
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