I bought a MacBook Pro 15" laptop. The shipping was fast and the item looked good. Even for being rated as fair. Excited to get my work assignment back on track, I plug it in and start setup. 30 MINUTES later for a simple what 6 screens of setup!?!? I was finally able to get in the computer to an actual page. The thing ran like it was only 4 gigs of RAM instead of 16. My old 486DX from the 90s ran faster than this thing. They suggested updating it. I did...well I tried. Took it an hour to download the update. My internet connection runs at 2 gigs. So you do the math...thought I was on dialup...when it finally starts to load I leave it for 2 hours and come back to find it stalled with an apple on the screen. Nonresponsive all together and hot. Way to hot to have on my lap! So I contact Back Market and get a rep in a chat. Enjoy the initial chat session BTW because it's the only one you will have live!!! They also have no phone number anywhere to speak with a live agent. Once the 1st chat ends it is a waiting game for up to a day per response! Oh did I mention you don't get to be in contact with the seller AT ALL?!?! I explained i just wanted to purchase something with more RAM and see if that works. We set up the return and the agent had told me they would put a promotional credit on my account. Nope turned out to be a 5% coupon. Big whoop. Oh almost forgot that I searched the seller and found them on Ebay. As I was looking through their inventory I found the one I was looking at buying on BM only it was almost 100.00 less on ebay!! So BM must have high fees to the sellers. I asked if they could ask the seller if I could get a store credit since my payment method won't accept refunds and no answer. I was however told I couldn't pay the difference and get the better machine shipped out. I had to go through the refund process which is hard when you can't refund my payment method due to the cards rules. So basically I am screwed!!!! This site is a joke. Go to EBAY and find the same items for way less with the ability to contact the seller directly and ebay has phone support. You will be much happier and your pockets will stay a little heavier. I won't ever get taken by this BS BM site again!!!