I placed an order this item 4 week ago and I’m still without a laptop or a refund. The item did arrive on the specified day, which was good news. Was packaged well and look as expected. However that was the end of the positive experience. The laptop was still in the previous owners name. I called apple and they confirmed the same. Meaning the owner could see the location of the laptop and my name and home address and had the power to remotely wipe the laptop. A complete data breach. BackMarket said the only way to rectify it would be for it to be returned to the seller or previous owner. I’m quite baffled how it manages to get to me like this given that back market charge a fee to check all devices. The laptop should never have got to me like this. I was told it would take another 5 working days for this to be rectified. Then I get a text message from a personal number to ask for the passcode. Felt this was very unprofessional and I felt very uneasy about this and the fact they now have access to all my personal details. So I asked for a refund. After multiple attempts to request a refund I had no reply so I felt I had no choice but to contact PayPal. After contacting PayPal I finally get a reply from BackMarkwt who say they will only refund me if I close the case with PayPal. PayPal asvised strongly against this as they said I would no longer be protected and there is no reason why they can’t process a refund with the case open. PayPal said if they were to refund me, then this would mark the case as resolved and would close it. BackMarket claimed they were refunding but there was zero evidence of the same. No successful or unsuccessful refund. They claim they can’t process a refund with a claim open and I have to close the claim to get my money back. So all in all, this negative experience has been drawn out for a month. Not happy at all. I’ve purchased refurbished products from other companies and never ever experienced such poor service