If there were a no star option, I would take that. I bought an iphone 11 because that's what I had before and I didnt want to buy all the cases and accessories. I bought extra insurance warranty/protection as I dont have much luck with phones so I thought I would be covered. I was very wrong. While trying to use the phone, apple pay didnt work, blue tooth didnt work, and the camera wouldnt focus. It was worse than my previous phone. As I tired to focus images, the image would shake, the phone would heat up and start crackling. The photos looked like I was sprinting and videos didnt even work. I had taken the phone out of the case to put it in a box to return it and dropped it and a small crack in the corner appeared. When I returned it, Back Market wouldnt take it back as it was damaged. I tried to contact the insurers to advise that I didnt want the phone any more and that I wanted a refund. They refunded me my £50 extra insurance cover and called it a day. Terrible service, waste of money, now I have a useless phone that doesnt work that I paid £250 for. Do not use this company