After ordering this as a Christmas gift on 11/30, and tracking the gift for the last 2.5 weeks with no update whatsoever, I contacted customer service. The FedEx tracking still says “label created.” The first response was immediate and every response there after has happened DAYS later, if at all. I have most recently sent 3 follow up emails requesting a status on where my package is with no answer. At this point someone should admit there’s a problem or at least try to send a replacement item? But nothing. Instead, I’ve been given the run around to keep tracking my package and completely ignored. If you have production problems then admit that? I even reached out to customer service via Instagram and at first the response was “what is your order number let me help you” and once I sent it I was literally left on read. READ! Which is a joke bc the company continuously posts stories on ig advertising “before Christmas delivery if ordered by 12/15”…… I am beyond frustrated. Clearly these products are not cheap and this entire process has left a horrible taste in my mouth. I hate to be this person but with being ignored by multiple people I just want to know where and when my package is arriving.