The product is great, but the whole experience was terrible. - Ordered the back and seat on December 10 and paid $55 for rush delivery - Badesofa put the wrong address on the label for the shipment containing the back, so it was held at a FedEx facility for a week. I did receive a foot pillow, which I did not order. - It took 4 days to get in touch with BadeSofa Customer service. I had to DM through instagram and send emails. - A customer service representative finally said they would send another shipment, which they did, but they didn't send it via rush order, so I didn't receive it until December 30 - 20 days after my original order. Honestly I'm not going to be super dramatic and say this was the worst experience ever or ruined my life, but I don't think I would give BadeSofa any glowing recommendations to my friends or family.