Had booked a driver for 3:30am for a 2hour journey to Lovina for an excursion starting at 6am. (I left 30mins extra just in case). We waited outside our hotel, it got to 3:40am and I rang the driver, he said he had to ‘wait for the car’ from his friend, he said he’d be 20 minutes. Got to 4am, still wasn’t there and I was very aware we needed to leave ASAP to be in time for our trip. Rang again and he turned up at 4:05am. The journey was bad, reckless (more than usual in Indonesia) driving, through torrential rain, winding roads and fog, we had to tell the driver to slow down, even if it meant we were late for our trip. Created a huge panic and stress early in the morning, that set a bad tone and mood for the rest of the day. Do not recommend if you need a driver for a specific time, maybe would be ok for a casual trip or tour starting at 9am, but be aware that the drivers may be late so don’t book anything for any specific times. Was very disappointed with this service after choosing the company based on good reviews I read.