It’s difficult to even begin listing the absolute avalanche of issues I encountered with this company—easily one of the worst customer experiences I've ever had. I placed an order on 28/10, for delivery on 29/10, expecting a seamless transaction. Well, it was anything but. First, the delivery driver calls, saying they’d be arriving in 20-30 minutes. Two hours later, after being forced to take time away from work to meet them, the driver finally arrives, unapologetic, dismissive, and irritated that I even questioned the delay. When I asked him why he was late, he gets visibly annoyed and, to my disbelief, says, “Do you want your delivery or not?” There I was, already losing hours at work, just trying to get the delivery done with. But the real nightmare was yet to come. Later that evening, I cleared out my kids’ old beds and prepped to assemble the new ones. I opened all the boxes, organized the pieces, only to find—wait for it—no bolts, no screws, nothing to actually put the beds together. Unbelievable. I immediately called the company, explained the problem, and after an agonizing 17 minutes on the phone, I was told that nothing could be done that evening as their warehouse closes at 3 pm. On top of that, they needed photos of the boxes as “proof.” No manager could be reached, and they insisted I’d just have to wait another two days for the missing parts. So here I am, kids with no beds, no manager to speak with, and no help from anyone. Two days pass, and I’m expecting the delivery. This time, the delivery company just doesn’t show up, then claims they couldn’t deliver because I “didn’t answer my phone.” For the record, my phone didn’t ring once. I hadn’t received a single missed call. But because of this supposed missed call, they can’t deliver until the next weekday. And, of course, Saturday delivery isn’t an option either. Now I’m told it’ll be delivered Monday, 28/10. Another 20-minute phone call later, explaining that I’d received no calls, their only response is, “Well, they don’t have to call you.” But their own email promised a call, and they’d called the first time! Monday comes, and I receive an email that they’ve called before delivery. Guess what—no call, no missed call alerts, no sign of any attempt to reach me. They do, however, show up, so I think finally, problem solved. Nope. The driver says, “I’ve got one more box for you.” Another box? It turns out they resent an entire duplicate of one box, along with the bolts and screws separately. So now I’ve got this extra box filled with parts. As I begin round two of assembly that evening, I discover yet another issue: they sent four of the same part, rather than the two I needed of each. Luckily, the additional, unnecessary box had the parts I needed. But the extra frustration and wasted time? Unforgivable. The cherry on top was that even once assembled, the bed quality was subpar. Nothing aligned properly, and I found dents and visible marks, sloppily painted over sawdust. When I finally managed to get a manager on the phone, her “compensation offer” was a laughable £20. Insulted, I refused. So she upped it to £30, which only made me angrier. No amount of small change could compensate for this disaster. The entire experience was a joke from start to finish. My kids spent a week on the floor, and the company offered minimal support and maximum inconvenience. Avoid this company at all costs—I’d give them zero stars if I could. Save yourself the headache and go anywhere else.