Well, to start off when I tried to order this coffee table their webpage wasn't able to calculate the delivery to Central London/Marylebone, which forced me to e-mail them. The first contact went smoothly, they sent me a payment link on the 1st of September and I paid it right-away. On the 5th of September I still hadn't received no e-mail in regards to the delivery whatsoever so I decided to e-mail them and I was informed that they would contact the logistic team and found out more about it. On the 6th of September after 24 hours I still hadn't heard back so I decided to e-mail, no one bothered to answer, then I called and Lydia told me it was a human mistake and nobody had processed my payment and luckily I had called then they fixed it. So nearly a week later I still don't have my coffee table, I don't have my invoice, I don't have the exact delivery date and no compensations whatsoever for a mistake that wasn't even mine ! The whole experience was very bad and unprofessional/unorganized and felt like they didn't care that I planned in advanced to have the coffee table right now, but because of their mistake I have to simply accept.