Shocking cutomer service and treatment from Beulah. I ordered a dress which came with parts missing and not as described or shown on-line. I contacted Beulah and they agreed to send me a pre-paid return label ( on this occassion!) but not a refund on my original delivery charge. After I pointed out that they legally had a duty to return my orignal delivery charge, they agreed. I returned the dress on 7th August. As of 21st August, I still have not been refunded. I have had no replies to my e-mails to customer care and they do not answer the phone or respond to my phone messages left. I was told I should receive a refund within 10 days. This is not an insignificant sum and I now need to consider what steps I can take to recover this.