DFYE deserves 5 stars, but… I thought there was a slight miscommunication related to the project scope. They were unable to come up with a certain set of deliverables as initially agreed. As the project progressed, it became clear that some additional tasks needed to be completed that had not been accounted for in the original scope. They mentioned having told me on the onboarding call but rightfully apologized for not having done that in writing (not my field, so I might have missed some details with all the information overload). This caused some project delays and added unexpected costs - definitely frustrating for me as a client. However, I must say that the agency was very responsive and communicative about the issue. They were willing to work to find a solution that would meet my needs and still stay within my budget.