I had already posted a review, which bitesoft asked me to take down if they fixed the problem - which they have not so I'm putting up a new one. DONT DO IT! there are too many loop holes for the company to pass blame onto you for it not working. For example: Miss a scan for being unwell. Too unwell to wear the aligners - tonsillitis, saw gums, mouth ulcers. Good luck if you get Gastro - you should still wear you aligners vomiting or not. You are expected to wear the aligners no matter what and if you don't - null and void. My dentist was not impressed and also advised this is not a good product and will do more damage than good. I advised Bitsoft this and provided my dentists contact details for them to discuss. Bitesoft basically advised I have no results due to missing scans or not being able to wear when very ill with a swollen throat and glands (I was told its still safe to wear so you should be) I would then get passed from one person to the next, I would ask for updates and be advised Ill have someone get back to you urgently and they never did. Then I would be passed onto someone else who would advise I never emailed and they have checked spam etc - calling me a liar when I have ALL the emails. At first I would do the mold impressions and it was perfect and they could use them. When I questioned why I have no results at the end of my treatment I was asked to do extra molds - I would do mold after mold and be told - this is done incorrectly do it again. The company then advised you can start paying for these extra molds because you aren't doing it right. Interesting that all of a sudden the molds were incorrect. I followed it step by step perfectly every time. I ended up with Alexis Campbell (Managing director) who was the most passive aggressive of them all and if that's who represents the company it explains a lot. Save your money for a bit longer and go with a dentist. You get what you pay for and will most likely end up with more expensive problems down the track to fix because of these aligners. Do your research - check all the 1 star reviews before you spend your hard earned money. At the end of the day they offer no guarantee for their product and they have so many loop holes to ensure they are never to blame if you do not receive results. That's money for me down the drain, a huge waste of time and an awful experience.