I had great customer service from Brooke who I missed a call from to actually book our holiday to the maldives. When I called back another agent said Brooke was not available and she could deal with our booking. But before actually paying for the holiday I mentioned an email I had received saying the holiday had been reduced for subscribers by £50pp. Unfortunately, despite paying an extra £300 for better flight times, Kelsey said that discount did not apply. Why? The answer was its only for certain flights and ours was not one of those flights. So for the sake of £100 they not only lost a £3504 holiday booking but their reputation and a complaint to trading standards over their unclear advertising and lack of clarity even in the small print. Would not recommend them at all. Untrustworthy in my opinion.